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Effective 12 July 2026. The checkout/order confirmation controls seller, price, currency, tax, interval, and transaction-specific terms; mandatory consumer law always prevails.
Subscriptions renew for the interval displayed before purchase until cancelled. The hosted checkout and durable confirmation must identify the seller, total price, currency, taxes, renewal date/interval, plan, and cancellation path. Dodo Payments may act as merchant of record and handle payment, tax, invoice, refund, and dispute duties.
Use the provider billing portal when available, submit the online cancellation/withdrawal form, or email support@compliclear.com. Cancellation normally stops future charges and preserves access until the paid period ends. Verified refund, chargeback, fraud, or legal events may end access earlier.
If applicable consumer law provides a 14-day or other cooling-off period, you may exercise it through the online form without giving a reason. We send a durable acknowledgement. If you expressly requested immediate performance, a lawful proportionate charge may apply for service supplied before withdrawal. A withdrawal right is lost only where the applicable legal conditions for fully performed services or supplied digital content are satisfied.
Refunds are assessed under the seller's checkout terms and mandatory law. Common review grounds include a timely consumer withdrawal, duplicate charge, confirmed billing error, service not supplied, or another non-waivable remedy. A request should include account email, order/invoice reference, date, amount, currency, and reason—never full card details.
Credits are account-bound and have no cash value. Consumed credits are normally not refundable except where law requires or the underlying transaction is reversed for a confirmed error. If a top-up is refunded after credits are used, CompliClear may deduct remaining credits or reconcile the value without creating a negative consumer balance unless law permits.
CompliClear provisions access only after a verified, correlated webhook event. Subscription cancellation, hold, failure, successful refund tied to the subscription, or qualifying dispute can deactivate entitlements. Contact support if provider and workspace status differ.
Online function: Withdraw, cancel, or request a refund. Email: support@compliclear.com. If Dodo is the seller shown on your receipt, its buyer support and refund process may also apply. Keep the request reference and provider invoice.